Protecting victims is a matter of course. The aim is to alleviate or prevent psychological stress
Road accidents can result in more than just physical injuries. An accident is often also a psychological trauma.
A road traffic accident - and in particular a traffic accident with serious personal injury - can disrupt the continuity of your life. The usual order of life, familiar role content, the previous value system, life goal planning, the entire personal identity can suddenly be called into question (KLOSE, 1999).
It is not only the person who caused the accident and the injured party who are affected - witnesses and first responders can also be deeply shaken.
Our employees who have taken on the task of protecting victims are not therapists and have no psychosocial or psychological training. However, they can undoubtedly offer a type of support in the first uncertain days after the accident that often falls by the wayside these days due to a lack of staff or time: they take their time!
They listen, assess and consider as a team what help can be given, like a pilot in the system.
The conversations we have are very personal and sometimes very emotional. In order to create an atmosphere of trust, such conversations are conducted without reference to the current investigations by the traffic commissioner's office. This is the first step for those affected to come to terms with what has happened.
Our motto is therefore: "We leave no one alone!"
Further information and contact details can be found in our downloads in the outer column (desktop view) or below (mobile view).